• Heat or thermostat issues

    Nov.10.2011

    My heating is not working in the downstairs but the upstairs is working fine. Do you know what’s wrong, the heating system or the thermostat?

    son, raleigh, NC

     It is normal for a two story home with one system that is not zoned to be warmer upstairs. If the downstairs is not heating at all there could be issues with the thermostat location, return air location and/or size, or capacity. I would suggest calling out a professional technician, such as your local ARS team at the Raleigh, NC branch at (919) 865-7777, to properly diagnose your issue and return your home to a comfortable state.

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